PITCHSIDE RETURNS


At Pitchside Threads, we want every customer to feel confident in their purchase. This policy explains how we handle returns, refunds, and exchanges while following the Australian Consumer Law (ACL).

  • ⛔ Change of Mind

    Pitchside Threads does not offer refunds for change of mind, including:

    • Choosing the wrong size
    • Preference changes
    • Comfort issues
    • Deciding you no longer want the item

    Please check item details carefully before ordering.

  • ✅ Faulty or Misdescribed Items

    Under the ACL, customers are entitled to a remedy if an item is:

    • Faulty
    • Damaged
    • Not as described
    • Not fit for purpose

    If an item qualifies, we will provide a repair, replacement, or refund, depending on the circumstances.

  • 📌 Replica / 1:1 Jerseys

    Our products are sold as rep/1:1 jerseys.

    This means:

    • The design closely replicates the official version
    • Minor differences in material, texture, or comfort are normal

    These variations are not considered defects.

  • 🚚 Shipping

    • Return shipping costs are the customer’s responsibility, unless the item is faulty.
    • Original shipping fees are non-refundable.

  • 💌 How to Request a Return

    Contact us at:

    [your email or contact form link]

    Include:

    • Order number
    • Photos of the item
    • A short description of the issue

    We’ll get back to you within 1–3 business days.

  • 📦 Return Conditions

    For a return to be accepted (where applicable):

    • The item must be unworn, unused, and in original condition
    • All original packaging and tags must be included
    • Proof of purchase is required

    Items showing signs of wear, washing, damage, or alteration may be rejected.

  • 🔄 Store Credit

    If a return is accepted for a non faulty item, we may provide:

    • Store credit equal to the product value (excluding shipping)

    Store credit is issued at our discretion and is valid for 2 months.